This year, Sentry has made some great improvements in making more information available more easily to more people than ever before. Throughout this year, we have brought new and innovative changes for both Board members and members of the community.
As you know, for the past 8 or 10 months everyone has been able to go online either through Sentry's website or the individual community website to make their assessment payments in a variety of ways, most at no cost to the homeowner. Our most recent improvement provides the ability for each owner to check their individual account ledger to review their payment history as easily as making a payment online. Residents are REQUIRED to re-authorize EVERY year the auto-debit on the account. Please ensure you do this with your bank or assessments will be late.
The one continuing common denominator is the owner's 16-digit Account Number that can be found on the coupons that are provided to each owner. The community website can be accessed through the Sentry website at www.sentrymgt.com. Click on the tab Homeowners/Payments. If this is the first time you are logging on to register on your website, please go to the right side of the page and click on Commonly Asked Questions for specific instructions on how to register.
If you are already a registered user, go through the Login process to arrive at the Home page for the Community Website. In the upper left hand corner of the page, click on ONLINE PAYMENTS. The SmartStreet page will appear and you will need to pick payment option 1 2 or 3. NOTE: YOU WILL NOT BE REQUIRED TO MAKE A PAYMENT TO VIEW YOUR LEDGER CARD. Once you have chosen a payment option, you will need to fill in your 16 digit account number and click FIND. Please select your account by clicking on your name. The next screen will auto fill with your information and just below the line displaying your Association name, you will see: View Ledger Card. Click on this line.
The next screen will prompt you for a date to begin the display. The date may be entered in a variety of formats, i.e. 01012010. This date will begin the ledger card at January 1. Once the date is entered, click Search. Your account ledger will now display. The information displayed may be as simple as the assessments, but may be more complex also reflecting any special assessments that may have been passed, interest and/or late fees or even legal fees if a collection action has begun. In any case, you now have complete access to your account and can make sure that your payments have been received and applied. If you are new to the Board, and you have not yet registered on line to view the Board Room, please ask your manager for the step by step instructions they have available.
The website is provided as a service to you through SmartStreet and is free. It will provide a great deal of information to your members such as an automatic Directory (created when the members log on); payments online; a community calendar; space to post a community newsletter; your community documents, post the Minutes of your meetings, etc. It is a very economical way of providing information and communication to the members. It may take some prompting through hard copy newsletters to begin the trend towards using it, but it will be well worth it in terms of cost, efficiency, availability and transparency.